All you need to know about Tower Transit Singapore

Tower Transit Singapore operates 29 Bus Services from 4 Bus Interchanges:

    • Bukit Batok
      Interchange
    • 77, 106, 173, 177, 189, 941, 945, 947, 990
    • Jurong East
      Interchange
    • 41, 49, 66, 78, 79, 97, 97e, 98, 98M, 143, 143M, 183, 333, 334, 335
    • Clementi
      Interchange
    • 96, 282, 284, 285
    • Joo Koon Interchange
    • 974
    • City Direct Services
    • 663, 665

We’re sure you’ve got questions, so we’ve tried our best to answer most of them briefly in our FAQs. If there’s anything that we have not addressed, feel free to drop us a line at feedback@towertransit.sg or call 1800-248-0950.

Frequently asked questions

General Questions


Can I bring my pet on the bus?

Only guide dogs accompanying visually handicapped commuters are allowed on the bus. Other animals are not allowed on board our buses due to hygiene reasons.


Can I eat and drink on the bus?

For the comfort of other passengers, we strongly discourage eating and drinking on board our buses. We believe that it is the social responsibility of every passenger to keep our public transports clean.


Tower Transit is an "ang moh" company right?

Tower Transit Singapore has a strong Singaporean core. Most of our Bus Captains are locals. We are part of the Tower Transit Group which carries over 115 million passengers a year in the UK.


Can I advertise on a Tower Transit bus?

Yes! Our appointed advertising is Media Taurus. You can get in touch with them for more information, or to book an advertising space via e-mail at info@taurus.sg or give them a call at +65 6720 7532.


Is there a general feedback hotline?

If you have any feedback about our services, please call our friendly Customer Experience Officers at 1800-248-0950, between 7:30am to 8pm daily.


Is breastfeeding allowed onboard the bus and in the Bus Interchanges? If not, where can I go?

You are allowed to breastfeed onboard public transport and at Bus Interchanges. Please click here to read more about nursing while commuting with us.


Are durians allowed on the bus?

For the comfort of other passengers, please refrain from bringing durians on board public buses.


What’s up with the scented buses?

Please read the full FAQs on the scented buses here!


What if I lost my item(s) on the bus?

You may file a report through our Lost Article eForm on our website and our staff will contact you if we are able to find any article that matches your description for verification. Alternatively, you may call our Lost & Found hotline at 1800-248-0960 between 7:30am to 1am daily.


 

Open Strollers


Can I bring my open stroller on the bus?

From 2 April 2017, open prams/strollers will be allowed on all public buses.


Are there any guidelines for bringing open strollers on the bus?

Please refer to LTA for more information.


If there is a wheelchair on the bus, can I bring my open stroller in?

Yes, provided there is sufficient space available in the designated wheelchair space. Should there be insufficient space, the bus captain can request for the parents/caregivers to fold their strollers. Passengers-in-wheelchair will be given priority on Wheelchair Accessible Buses (WABs). For safety reasons, we seek the understanding of parents with open strollers to wait for the next WAB if there is insufficient space in the designated wheelchair space.


If there is already an open stroller on the bus, can I bring another one in?

Depending on their sizes, it is possible to have more than one open stroller at the designated wheelchair space of a Wheelchair Accessible Bus (WAB). Should there be insufficient space, the bus captain can request for the subsequent parents/caregivers to fold their strollers. Parents/caregivers are responsible for the child’s safety throughout the journey.


Can I request for the ramp to be deployed for my open stroller?

The ramp is specifically catered for passengers in wheelchairs. However, parents/caregivers can approach the bus captains if they require assistance. The bus captain has the discretion to deploy the ramp if he/she finds it unsafe for the parents/caregivers to carry the open stroller onto the bus without using the ramp.


Can I board from the rear door with my open stroller?

Parents/caregivers with open prams/strollers should board by the front door where possible. However, please alert our Bus Captain should you need to board from the rear door with your open stroller. We will be happy to assist you. 


Where should I place my open stroller?

Open strollers should be placed in the designated wheelchair space where available, with the brakes applied. If the safety restraint is available on the bus, parents and caregivers ar encouraged to use it to secure their stroller. Open strollers must not be placed in the aisle or in any other location that obstructs the entry or exit of passengers, including the upper deck of a double-deck bus. Parents/caregivers are fully responsible for the safety of the child when on board the bus, and should hold onto the open pram/stroller throughout the journey, regardless of the availability of the safety restraint.


 

Personal Mobility Aid (PMA)


Can I board a public bus with my Personal Mobility Aid?

For your own safety, you are only allowed to board wheelchair-accessible buses (WABs) with your wheelchair or personal mobility aid. The WABs are designed for easier boarding and have more space available. They can be recognised by the wheelchair decal displayed on the front windscreen.


Does my Personal Mobility Aid have to be of a certain size to board public buses?

Your Personal Mobility Aid (PMA) should not exceed 1,200 mm (length) and 700 mm (width). The total weight of the PMA and its user should also not exceed load limit of 300kg for the safe operation of the ramp.


Can the wheelchair ramp be deployed for my Personal Mobility Aid?

Yes, the ramp is catered specifically for passengers using Personal Mobility Aids.


If I have a Personal Mobility Aid, can I board from the rear door?

Passengers using PMAs will be assisted by the Bus Captain to board the bus from the rear door. At the bus interchanges, please wait at the priority queues/zones or next to the queues. Passenger using PMAs will be given priority, followed by parent/caregiver with stroller and then other passengers. At bus stops, passenger in wheelchair or with PMAs will be given priority and the remaining passengers will board on a first-come, first-served basis.


If there is a passenger with Personal Mobility Aid or open stroller waiting for the bus or already in the bus, can I still board the bus with my Personal Mobility Aid?

It depends on the space available at the designated wheelchair space on the bus. If there are two designated wheelchair space on the bus and one of them is unoccupied, you may board the bus. However, if there is only 1 designated wheelchair space and it is already occupied by another passenger with Personal Mobility Aid or open stroller, please wait for the next wheelchair-accessible bus.


How do I position my Personal Mobility Aid in the designated wheelchair space?

Your PMA should be positioned facing the rear of the bus in the designated wheelchair space, with the brakes applied. Passengers using PMAs should hold onto the handrails at all times. PMAs should not be positioned along the aisle or in any other location that obstructs the entry/exit of passengers on the bus.


I'm a person with disabilities. What sort of assistance can I get from Tower Transit?

Our Bus Captains are trained to assist people with disabilities. If you need help in any way, feel free to ask them or our bus interchange staff.


 

Personal Mobility Devices / Foldable Bicycles


Where can I find out more about bringing Personal Mobility Devices and foldable bicycles onboard buses?

You can read the full FAQs from LTA here.

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Must I fold my Personal Mobility Device / bicycle at the bus interchanges or on buses?

We seek your cooperation to fold your PMD/bicycle so that they do not become a tripping hazard for other commuters.


Can I bring more than one Personal Mobility Device / Bicycle on the bus?

Only one foldable bicycle/personal mobility device is allowed on a bus at any one time. The devices are also not allowed on the upper deck of the bus or on the staircase leading to the upper deck.


 

Bus Schedules


At times, I see two buses of the same service arrive at the same time with one bus being overcrowded and the other almost empty. Why?

The reason for this is largely due to adverse traffic conditions on the road and other conditions such as road closure, diversions, weather and accidents. As a result, buses may end up ahead of or behind schedule. Two buses of the same service may arrive at the bus stop around the same time because of one bus being delayed or reaching the bus stop a little earlier than scheduled.

 

Rest assured that we will continually do our best to ensure that our buses arrive at regular intervals.


Why do your Bus Captains drive slowly?

Under the Bus Contracting Model, one of the service improvements is to regulate the waiting time between buses. Our Bus Captains take advice from our Bus Operations Command Centre which may require them to moderate their speed to avoid buses of the same service arriving at the same time. For road safety, buses must keep within the speed limits of 60km/h on expressways and 50km/h on other roads, unless specific roads require a lower speed limit.