All you need to know about Tower Transit Singapore

Tower Transit Singapore operates 29 Bus Services from 4 Bus Interchanges:

    • Bukit Batok
      Interchange
    • 77, 106, 173, 177, 189, 941, 945, 947, 990
    • Jurong East
      Interchange
    • 41, 49, 66, 78, 79, 97, 97e, 98, 98M, 143, 143M, 183, 333, 334, 335
    • Clementi
      Interchange
    • 96, 282, 284, 285
    • Joo Koon Interchange
    • 974
    • City Direct Services
    • 663, 665

We’re sure you’ve got questions, so we’ve tried our best to answer most of them briefly in our FAQs. If there’s anything that we have not addressed, feel free to drop us a line at feedback@towertransit.sg or call 1800-248-0950.

Frequently asked questions

General Questions


Can I eat and drink on the bus?

We strongly discourage eating and drinking on board our buses for the comfort of other passengers. We believe that it is the social responsibility of every passenger to keep our public buses clean.


Tower Transit is an "ang moh" company right?

Tower Transit Singapore has a strong Singaporean core. Most of our Bus Captains are locals. We are part of the Tower Transit Group which carries over 95 million passengers a year in the UK.


Is there a general feedback hotline?

If you have any feedback about our services, please call our friendly Customer Experience Officers at 1800-248-0950, between 7:30am to 8pm daily.


Is breastfeeding allowed onboard the bus and in the bus interchanges? If not, where can I go?

Yes. Please click here to read more about nursing while commuting with us.


Are durians allowed on the bus?

For the comfort of other passengers, please refrain from bringing durians on board public buses.


What’s up with the scented buses?

Please read the full FAQs on the scented buses here!


What if I lost my item(s) on the bus?

You may file a report through our Lost Article eForm on our website and our staff will contact you for verification if we are able to find any article that matches your description. Alternatively, you may call our Lost & Found hotline at 1800-248-0960 between 7:30am to 1am daily.


Can I advertise on a Tower Transit bus?

Yes! Please contact our advertising sales agency Media Taurus at info@taurus.sg or call +65 6720 7532.


 

Open Strollers


Can I bring my open stroller on the bus?

From 2 April 2017, open strollers will be allowed on all public buses. Passengers with open strollers are responsible for their child’s safety and are reminded to hold on to the open stroller throughout the journey.


Are there any guidelines for bringing open strollers on the bus?

 

Please refer to the guidelines issued by the LTA .


If there is a wheelchair on the bus, can I bring my open stroller in?

Passengers in wheelchairs will be given priority on board wheelchair accessible buses (WABs). Passengers with open strollers may be advised to wait for the next WAB if there is insufficient space in the designated wheelchair bay. Please seek the advice of your bus captain.


If there is already an open stroller on the bus, can I bring another one on board?

Provided there is sufficient space in the designated wheelchair bay to fit both strollers without obstructing the aisle.


Can I request for the ramp to be deployed for my open stroller?

The ramp is designed for the purposes of passengers in wheelchairs, however, passengers with open strollers can approach the bus captain if they require assistance boarding with their open stroller. 


Can I board from the rear door with my open stroller?

Yes. In addition, our bus captains will activate the EZ-Link card validators at the rear doors to allow you to tap in.


Where should I place my open stroller?

Open strollers must be placed in the designated wheelchair bay and not obstruct the entry or exit of passengers. Open strollers are not allowed along the aisles. Stroller brakes must always be applied. If a safety restraint is available on the bus, passengers are encouraged to use it to secure their open stroller. Passengers with open strollers are responsible for their child’s safety and are reminded to hold on to the open stroller throughout the journey.


 

Personal Mobility Aid (PMA)


Can I board a public bus with my Personal Mobility Aid?

For your own safety, you are only allowed to board wheelchair-accessible buses (WABs) with your wheelchair or personal mobility aid. The WABs are designed for easier boarding and have more space available. They can be recognised by the wheelchair decal displayed on the front windscreen.


Does my Personal Mobility Aid have to be of a certain size to board public buses?

Your Personal Mobility Aid (PMA) should not exceed 1,200 mm (length) and 700 mm (width). The total weight of the PMA and its user should also not exceed load limit of 300kg for the safe operation of the ramp.


Can the wheelchair ramp be deployed for my Personal Mobility Aid?

Yes, the ramp is catered specifically for passengers using Personal Mobility Aids.


If I have a Personal Mobility Aid, can I board from the rear door?

Passengers using PMAs will be assisted by the Bus Captain to board the bus from the rear door. At the bus interchanges, please wait at the priority queues/zones or next to the queues. Passenger using PMAs will be given priority, followed by parent/caregiver with stroller and then other passengers. At bus stops, passenger in wheelchair or with PMAs will be given priority and the remaining passengers will board on a first-come, first-served basis.


If there is a passenger with Personal Mobility Aid or open stroller waiting for the bus or already in the bus, can I still board the bus with my Personal Mobility Aid?

It depends on the space available at the designated wheelchair space on the bus. If there are two designated wheelchair space on the bus and one of them is unoccupied, you may board the bus. However, if there is only 1 designated wheelchair space and it is already occupied by another passenger with Personal Mobility Aid or open stroller, please wait for the next wheelchair-accessible bus.


How do I position my Personal Mobility Aid in the designated wheelchair space?

Your PMA should be positioned facing the rear of the bus in the designated wheelchair space, with the brakes applied. Passengers using PMAs should hold onto the handrails at all times. PMAs should not be positioned along the aisle or in any other location that obstructs the entry/exit of passengers on the bus.


I'm a person with disabilities. What sort of assistance can I get from Tower Transit?

Our Bus Captains are trained to assist people with disabilities. If you need help in any way, feel free to ask them or our bus interchange staff.


 

Personal Mobility Devices / Foldable Bicycles


Where can I find out more about bringing Personal Mobility Devices and foldable bicycles onboard buses?

You can read the full FAQs from LTA here.

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Must I fold my Personal Mobility Device / bicycle at the bus interchanges or on buses?

We seek your cooperation to fold your PMD/bicycle so that they do not become a tripping hazard for other commuters.


Can I bring more than one Personal Mobility Device / Bicycle on the bus?

Only one foldable bicycle/personal mobility device is allowed on a bus at any one time. The devices are also not allowed on the upper deck of the bus or on the staircase leading to the upper deck.


 

Bus Schedules


At times, I see two buses of the same service arrive at the same time with one bus being overcrowded and the other almost empty. Why?

The reason for this is largely due to adverse traffic conditions on the road and other conditions such as road closure, diversions, weather and accidents. As a result, buses may end up ahead of or behind schedule. Two buses of the same service may arrive at the bus stop around the same time because of one bus being delayed or reaching the bus stop a little earlier than scheduled.

 

Rest assured that we will continually do our best to ensure that our buses arrive at regular intervals.


Why do your Bus Captains drive slowly?

Under the Bus Contracting Model, one of the service improvements is to regulate the waiting time between buses. Our Bus Captains take advice from our Bus Operations Command Centre which may require them to moderate their speed to avoid buses of the same service arriving at the same time. For road safety, buses must keep within the speed limits of 60km/h on expressways and 50km/h on other roads, unless specific roads require a lower speed limit.